The International Journal of Green Pharmacy (IJGP) is committed to maintaining fair, transparent, and ethical editorial and publishing practices. The journal provides a mechanism for authors, reviewers, readers, and other stakeholders to raise legitimate concerns or appeal editorial decisions.

1. Complaints

Complaints may concern matters related to the journal's editorial or publishing processes, including but not limited to:

• Editorial procedures
• Peer-review process
• Publication ethics
• Conflicts of interest
• Authorship or contributorship
• Research or publication misconduct
• Copyright and licensing
• Published article corrections or retractions
• Editorial or publishing conduct

Complaints should be submitted to the Editorial Office through the official contact details provided on the journal website. The complainant should provide sufficient details and supporting information to allow the matter to be properly investigated.

2. Handling of Complaints

Complaints will be reviewed by the Editor-in-Chief or an appropriately designated member of the editorial team.

The journal will investigate credible complaints fairly and objectively and may request additional information or documentation from the parties involved.

Where a complaint concerns the Editor-in-Chief or a member of the editorial team, the matter will be referred to an appropriate independent editorial or publisher representative who was not directly involved in the matter.

3. Appeals Against Editorial Decisions

Authors may appeal an editorial decision when they believe that a significant factual or procedural error occurred during the evaluation of their manuscript or that relevant information was not adequately considered.

An appeal must include:

• The manuscript identification details
• The original editorial decision
• A clear explanation of the reason for the appeal
• Relevant evidence or information supporting the appeal

An appeal should address specific concerns rather than simply disagreeing with the editorial decision.

4. Appeal Review

Appeals will be considered by the Editor-in-Chief or another appropriately qualified editor who was not directly responsible for the original decision, where feasible.

The editor reviewing the appeal may consult additional members of the editorial team or independent experts when necessary.

The outcome of the appeal will be communicated to the author after consideration of the available information.

An appeal does not guarantee that the original editorial decision will be changed.

The decision following an appeal will normally be final.

5. Confidentiality

Complaints and appeals will be handled confidentially to the extent reasonably possible.

Information related to a complaint or appeal will be shared only with individuals who need the information to investigate and resolve the matter.

6. Publication Ethics and Research Misconduct

When a complaint raises concerns about plagiarism, fabrication, falsification, duplicate publication, unethical research, authorship misconduct, manipulation of peer review, or other publication-ethics issues, the journal may conduct an investigation and take appropriate editorial action.

Where necessary, the journal may contact the authors' institution, research organization, ethics committee, or other appropriate authority.

Possible actions may include correction, expression of concern, retraction, rejection of a manuscript, or other appropriate measures.

7. Protection Against Retaliation

The journal will not tolerate retaliation against individuals who raise legitimate concerns or submit complaints in good faith.

8. Contact

Complaints and appeals should be submitted to the official Editorial Office contact details provided on the International Journal of Green Pharmacy website.

The journal aims to handle complaints and appeals fairly, objectively, and in accordance with recognized principles of publication ethics.